USA VOIP Cloud Call Center - USA VOIP
Unify your Contact Centers in the best channel
USA VOIP CLOUD CALL CENTER
The ideal solution for unified  management of Contact Centers with the same objective solution: generate the best channel contact.
USA VOIP CLOUD Call Center will provide the best customer  experience in every interaction through any channel, using a unique software plataform.

Multiple Unified Channels

USA VOIP Cloud Call Center can unify communication channels with customers, increasing agent productivity, reducing waiting times and operational costs.

FREE TRIAL
General Functionality
Audio Recording

Online playback
and download

Virtual Hold

Abandoned calls
call back

Workforce Management
Workforce Optimization
Colaboration
Chat & internal Calls
Quality

Rate and comment records

Online Alerts
Email & SMS
Coaching
Spy,Whisper & Intervention
Dashboards & Report
Real-time statiscs
Technical Features
Multi-Platform
Linux, Windows & Mac
Mobility
Mobile device support
Web RTC
Real Time Communication
Deployment
On demand, Cloud or Hybrid
HTML5
Responsive design
Total Integration
Web Services, Data Base or Sockets

Total Independece

Real Time Communication
Internacionalizado
ILanguage & reports defined by user
Main Features

CLOUD Call Center
Agent

 100% web Agent

 Unifed multichannel inbox

 Integrated phone and notification center

 State management (pause, breaks,…)

 Call Recording

 Custom Campaigns

Main Features

CLOUD Call Center
Supervisor

 Real-time monitoring

 Listen: spy, coaching, barge

 Dynamic dashboard configuration

 Control Reports

 Online alerts, via email and SMS

 Audio Recording, Display and Keyboard

 Module for quality management

Boost your Productivity

USA VOIP Cloud Call Center it will help you improve your customer service allowing you to manage from anywhere and on any device customers requests in real time.

CONTRACT
From 45$/month by operator

USA VOIP Cloud CallCenter

(Telephony)
$45/month per agent
  • ACD
  • Inbound, Outbound
  • Dialer: Progressive, Power, Predictive
  • IVR
  • Spy & Intervention
  • Real Time Monitoring
  • CRM Lite
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USA VOIP Cloud CallCenter

(Telephony + Multichannel)
$55/month per agent
  • Unify Inbox
  • SMS
  • Web Chat
  • Click2Call
  • Email
  • Multichannel Recording
  • Live Support
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USA VOIP Cloud CallCenter

(Telephony + Gamification)
$55/month per agent
  • Gamification
  • Agent, Group, Area Goals
  • Measures and personal targets
  • Badges
  • Rankings
  • Daily Games
  • Dynamics Queries
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USA VOIP Cloud CallCenter

(All Included)
$65/month per agent
  • Telephony
  • Multichannel
  • Gamification
  • All plans included, full suite of Contact Center, Social Media, PBX, Inbound, Outbound.
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Calculate your Cost

Telecommunication Distributor for the Cloud Age

Contact us and we will solve all your doubts. Together we will improve the management of your communications and optimize all the resources.